Returns and Refunds Policy
Due to our commitment to your satisfaction, we offer a returns policy in addition to your rights under the Australian Consumer Law.
To ensure you fully understand your rights and our obligations under this policy, please take the time to read the following carefully.
30 Day Money Back Guarantee
Goods where the 30 day money back guarantee applies
We provide a 30 days money back guarantee on our products, if the item is in its original unused and resaleable condition, meaning that:
- It is in its original packaging, including instruction manuals and all accessories; and
- It is unused, unworn, unassembled and in its original condition; and
- It is not an item where a return is not permitted (see below).
In the event that these conditions are not met, Ozdingo may refuse to provide a refund for a change of mind return or the wrong item purchased.
Goods where the 30 day money back guarantee does not apply
Ozdingo will not accept the return of items from the following categories under any circumstances:
- Cosmetics and Beauty products
- Underwear and Swimwear
- Bedding and accessories (for example, mattresses, including air mattresses, sleeping bags and pillow protectors, etc., where the seal and/or packaging has been opened)
- Food items
- Single use items
- Spare parts
- Sale or factory second items
- Gift certificates
However, please contact us if you think these items are faulty, not fit for purpose or do not match the sample image or description.
If your item meets the return requirements above, please contact us here with the reason for your return and we will provide details on how to return your item. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item, and whether or not your refund has been approved.
If approved, your refund will be processed and returned to your original method of payment for the item, within 3-5 business days. You will be notified once your refund has been processed.
Late or Missing Refunds (if applicable)
If you haven’t received a refund after such time, please contact your financial institution as it may take some time before your refund is officially posted.
If you have done the above and you still have not received your refund, please contact us.
Return Shipping For Change of Mind / 30 Day Money Back
For change of mind / 30 day money back returns, you will be responsible for paying your own shipping costs for returning your item. Ozdingo is not responsible for the cost of shipping your return back. Please note any express, international or any other shipping charges paid upon first ordering your item, will not be refunded in the event of a change of mind. We advise you to always use registered mail to return your item as we are not responsible if the return is lost or stolen in transit.
Return Shipping For Faults
For returns due to our fault, we will supply you with a shipping label at our cost. You will not be responsible for return postage fees. If you paid for shipping or express post on the original order, this amount will be refunded to you.
If you are unsure about a product before you purchase it or have any questions please contact us at here.