FAQ

Here you can find information regarding the most common questions about our store, products and other info. If in doubts you can always say hi and contact us via our contact page.

Where is my order sent from?

We’re based in 2b/16 Forge Close, Sumner, QLD 4074 and all our orders are dispatched from here.

How long before my order is dispatched?

We’re very thorough on providing fast shipping to all our customers. We will post any customer order within only 1 business day of purchase.

Can I track my item?

All our non envelope orders are sent with tracking number which makes it easier for you to track after your purchase. Your tracking details will be uploaded to your order once it is dispatched.

What’s your return policy?

We provide 30 day money back guarantee for all our products. So you can buy from us with peace of mind. Don’t like the product? Please contact us so we can arrange a return. You can refer to our return policy for full details.

My item arrived damaged what to do?

We check all our items before sending them out so if your order arrived damaged, please send us a picture of the damaged item so that we can replace it for you, no worries. Must’ve been damaged on the way to you.

I need to check something before I buy

Not sure if this is what you’re looking for? No worries, just contact us and we’ll reply to you at the soonest with the details you need.

I can’t find what I’m looking for

Feel free to contact us if you can’t find what you’re looking for in our store and we will look into it for you.

Ive got another question that's not here

No worries, we love to hear from our audience so please feel free to contact us regarding anything.

How can I calculate my postage cost?

All our prices include free shipping Australia wide so no need to calculate postage.

How can I pay for my item?

Paypal: You can checkout with your Paypal account or just use any bank card in our secured card processing payment on our website.

Afterpay: Afterpay offers instalment plans for online shoppers
Buy what you want today, pay it in four instalments, interest-free. For more information head over here

Zip Pay: Shop everywhere online & instore, Set your own repayment, Apply in minutes. For more information head over here

Klarna: Shop now, pay later with Klarna. For more information head over here